Hello Here SL (hereinafter referred to as "Hello Here," "we," "us," or "our") is committed to protecting your privacy and safeguarding your personal data. This policy explains how we process your personal data and protect your privacy when you use our services. Please read this policy carefully before providing us with any personal data. By using our services, you agree to the processing of your data in accordance with this privacy policy. Hello Here adheres to the European Union's General Data Protection Regulation (GDPR) to ensure a high level of protection and security for your data.
This policy applies to individuals who use Hello Here's websites, applications, products, software, or services (collectively referred to as "services").
You may encounter links to third-party websites or applications on our services. We do not control the content or privacy practices of such third parties and are not responsible for them. We recommend that you review the privacy statements and terms of use of each of these websites or applications.
Privacy for Children:
Our services are generally not directed at children or minors under the age of 18. We do not knowingly collect information from children or minors.
DATA CONTROLLER:
The data controller responsible for processing in accordance with the General Data Protection Regulation, other national data protection laws of the member states, and other data protection regulations is:
Hello Here SL
Address: Pol. 2, Parcela 37, 07316 Moscari - Spain
Email: info@hellohere.es
WHO ARE WE?
Hello Here SL is a platform that uses artificial intelligence to provide competitive information about the real estate market through Software-as-a-Service (SaaS). The Hello Here corporate group includes Hello Here SL and its subsidiaries.
HOW WE COLLECT YOUR INFORMATION
We collect personal information from you:
- Through your interactions with us and our services, e.g., when you purchase or use our services, create an account, fill out contact forms, subscribe to blog updates, request information, or seek support. Please note that we may record or monitor our phone calls/chats for compliance and quality assurance purposes.
- Automatically via your system/device and your use of our services. Our servers, logs, and other technologies automatically collect system/device and usage data to help us manage, protect, and improve our services, analyze usage, and enhance user experience.
- Through your IP address, which we use to diagnose problems with our server, manage our website, and compile usage statistics.
- Via cookies and similar technologies embedded in our services, which enable us to automatically collect technical data about your device, browsing activities, and patterns. More information on the use of cookies can be found in our section on cookies and similar technologies.
We also receive personal information about you from third parties, such as:
- The person or organization that provides you access to our services (e.g., your employer or the subscriber of our services) to set up a user account for you;
- Organizations you belong to that enable you to access our services;
- Service providers who assist us in delivering our services;
- Publicly accessible sources such as websites, open government databases, or other data to help us maintain the accuracy of our data and provide and improve our services.
It is up to you whether to provide us with personal data, but without it, you may not be able to fully utilize all features of our services.
WHAT INFORMATION WE COLLECT
The personal data collected by Hello Here SL includes:
- Name and contact information: First and last name, email address, postal address, telephone number, job title, employer, and other similar contact details.
- Account information: Passwords and other security information for authentication and access.
- User content: Messages and files that you provide in connection with your use of the services.
- Payment/billing information: Your company's billing address, VAT identification number, and other billing details.
- Financial data: Bank account information of your company.
- Device information: Information about your device such as IP address, location, or provider.
- Usage data and browsing history: Information on how you navigate within our services, your browsing history, and which elements of our services you use most frequently.
- Location data: For services with location-based features, such as the location derived from your IP address or data that specifies your location with less precision, such as at a city or postal code level.
- Demographic information: Your country and preferred language.
HOW AND WHY WE PROCESS YOUR DATA
We process your personal data for various purposes and based on several legal bases, including:
- Necessary for contract fulfillment: We process your personal data to fulfill a contract we have entered into with you, i.e., to provide you with the services agreed upon.
- Legitimate interest: We process data in the legitimate interest of Hello Here or a third party, for example, to provide services that we are contractually obligated to deliver.
- Consent: We process personal data on the basis of explicit consent that you give us at the time of data collection.
- Legal obligations: To comply with legal obligations, such as in response to a court order.
Legitimate interests for processing:
Our legitimate interests include:
- Registering new customers, managing your account, providing technical and customer support and training, verifying your identity, and sending important service information.
- Managing our relationship with you, our business, and our third-party providers, including billing and collecting payments due to us.
- Enhancing your user experience by analyzing how you use our services.
- Providing insights into the use of the services to third parties that have provided you access to our services.
- Research and development to improve and expand the features and functionalities of our services.
- Aggregating your data with other information for comprehensive reports on how our services are used and experienced.
- Understanding the dynamics of our business to enhance performance.
- Marketing activities, as permitted by law.
- Fulfilling internal and external audit requirements, including our information security obligations.
- Enforcing our terms and conditions and utilizing certain payment features.
- Protecting our rights, privacy, security, and property, and those of others.
- Complying with requests from courts, law enforcement agencies, regulatory agencies, and other public and governmental authorities.
- Defending against claims and complying with applicable laws and regulations.
We do not collect or process any so-called "special categories of personal data" as defined in the GDPR unless it is specifically required and legally permissible.
If we rely on legitimate interests as a lawful ground for processing your personal data, we balance these interests against your interests, fundamental rights, and freedoms.
MARKETING
Hello Here SL may send you marketing communications via email and online platforms. Where required by law, we will ask for your explicit permission before sending you marketing communications. Each marketing email from us will include instructions on how you can unsubscribe from receiving such communications in the future by using an "unsubscribe" link in every email you receive from us.
If you agree:
- Customer engagement and personalization: We may send you emails tailored to your individual preferences and interests. We use analytics to refine our marketing, determining the content of the messages and offers you receive.
- Re-targeting: With your consent, we use re-targeting technologies on partner websites to display advertisements to visitors who have already shown interest in our services. These technologies analyze the information we collect about your interactions with us, including your cookies, and customize advertising based on your previous browsing behavior.
- Analysis and reporting: We use your personal data (also through anonymization and aggregation with the data of other customers) for sales, supply chain, financial, and analysis purposes to evaluate how we operate and where we can improve, and to report to our parent company or subsidiaries if applicable.
It is important to us to respect your marketing preferences. You have the right to opt out of receiving direct marketing and targeted online advertising.
Even if you opt out of receiving marketing emails, we may still send you important service communications or transactional information related to your accounts and subscriptions, such as customer support communications.
YOUR RIGHTS
As a user of our services, you have various rights regarding your personal data, which you can exercise by contacting us at info@hellohere.es:
- Right of access: You can request confirmation of
whether and how we process your personal data, including receiving a copy of this data.
- Right to rectification: You have the right to have inaccurate or incomplete personal data corrected.
- Right to erasure: Under certain circumstances, you can request the deletion of your data.
- Right to restrict processing: You can request that your data be used only for specific purposes under certain circumstances.
- Right to object: You can object to the processing of your data, particularly if we process your data based on our legitimate interests.
- Right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format or to request that it be transferred directly to another controller.
- Right to withdraw consent: If processing is based on your consent, you have the right to withdraw that consent at any time.
We are committed to handling all requests in accordance with applicable data protection laws. To process your request, we may ask you to verify your identity. Should we be unable to fulfill your request, we will provide you with a reasoned explanation.
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WITH WHOM DO WE SHARE PERSONAL INFORMATION
We share your data with the following categories of recipients for the purposes described in this policy:
- Companies within the Hello Here group;
- The person or organization that provides you access to our services (e.g., your employer or our subscriber);
- Third parties, if you give us your explicit consent.
Processors
To support the performance of our services, Hello Here SL relies on service providers. All third parties engaged by Hello Here SL that have access to data or process data that may contain personal data are deemed to be processors. Hello Here SL conducts a security and privacy review of the practices of all processors before working with them. Our current processors include:
- Stripe – Payment service provider
- Azure Microsoft – Cloud service provider
- Vbout – Email campaign service
Each processor and/or subcontractor used by Hello Here SL undergoes a thorough review to assess their security, confidentiality, and data protection measures.
DATA SECURITY
Hello Here SL takes the security of personal data very seriously and uses appropriate technologies and procedures to protect your data:
- Access control: Access to Hello Here SL's products and services is encrypted and protected by a firewall.
- Encryption: All data and communications are subject to strict security standards and are transmitted over an encrypted and secure channel. Data is also encrypted at rest, meaning it is stored in encrypted databases that provide a high level of access security.
- Confidentiality agreement and security training: All members and employees of Hello Here SL are bound by a confidentiality agreement and regularly participate in security training.
HOW LONG DO WE RETAIN PERSONAL DATA?
Hello Here SL retains your personal data for as long as necessary to provide the specific service or to fulfill a contract you have entered into with us, and for a reasonable period thereafter to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.
We determine the retention periods for your personal data based on the following criteria:
- The duration required to fulfill the purposes for which we collected the data.
- The period during which you or your employer (or another service provider) use our services.
- The appropriateness of retaining records to demonstrate that we have fulfilled our duties and obligations.
- Any legally required retention periods.
- The existence of relevant procedures.
If you request the deletion of your data, Hello Here SL will endeavor to delete your personal data within a maximum period of one month from the date of the request, unless legal retention obligations prevent this.
COOKIES AND SIMILAR TECHNOLOGIES
Hello Here SL uses cookies and similar technologies to collect and store information about your online activities on our services. A cookie is a small text file placed on your device when you visit our website.
Purposes of using cookies:
- Authentication and status: Recognize when you visit our website, whether you are logged in, and assist in navigating the services.
- Analysis and performance: Collect how you use our services to make improvements and enhance your user experience.
- Functionality: Store your settings and provide enhanced, more personalized features.
- Security: Protect your data and our services through security measures.
You can manage cookies through your browser settings. You always have the choice to accept, reject, or delete cookies. However, changing your settings might impact the functionality of our website and other services. We recommend allowing us to install cookies on your computer for enhanced functionality and because cookies do not provide us with information that can identify you.
Examples of cookies we use:
- Hello Here SL: Identifies returning users, stores login tokens, subscriptions, search filters, and language settings.
- Google Analytics: Differentiates users and sessions, stores user interaction data.
In addition to cookies, we may also use web beacons (including conversion pixels) and other
technologies for similar purposes and may deploy these on our websites, in marketing emails, or newsletters to determine if messages have been opened and links have been clicked.
TRACKING AND DO-NOT-TRACK SIGNALS
Hello Here SL does not adjust its practices in response to a "Do Not Track" signal in the HTTP header from your browser. We do not employ cookies, web beacons, or other software that tracks your general online behavior across third-party websites for marketing purposes. However, we do track whether you click on advertisements for Hello Here SL services on third-party platforms such as search engines and social networks and use analytics to follow your interactions after such advertisements.
EU-US PRIVACY SHIELD
Hello Here SL no longer relies on the EU-US Privacy Shield as a framework for the transatlantic exchange of personal data since it was invalidated by the European Court of Justice. Instead, we ensure that all data transfers outside the European Economic Area (EEA) are covered by strict security measures and comply with the standard contractual clauses approved by the European Commission or by other legally recognized methods to ensure an adequate level of protection for your data.
DATA DISCLOSURE
Hello Here SL does not sell or market your personal data and only shares it with third parties when necessary to provide our services or to respond to lawful requests from authorities. All data is stored in encrypted databases and transported over secure channels to ensure their security and confidentiality.
UPDATES TO THIS POLICY
This privacy policy may be updated from time to time to reflect changes in our practices or for legal reasons. Substantial changes to this policy will be communicated to you through our website or through direct communication channels before they become effective.
As of January 1, 2024, Hello Here SL is fully GDPR-compliant.